Home > Business, Development > An all in one guide to starting a transport and logistics business.

An all in one guide to starting a transport and logistics business.

Forecasts indicate that the demand for freight transport will grow in South Africa by between 200% and 250% over the 15 to 20 years. Some corridors, (high volume transport routes that connect major centres), such as the corridors between Gauteng and Cape Town (which amount to 50% of all corridor transport) will increase even faster.

Scope

The scope in the transport and logistics industry is varied – from a one-man show using a small truck to transport goods and offer services, to a fleet of transport vehicles which travel the length and breadth of South Africa’s roads. Road transportation includes commuter transport from taxis to bus transportation. Starting a transport business Director Mike Johnston of Transport Concepts, a transport and distribution consultancy, says that starting a transport business can be tough. It is a hard industry for start-ups not just because it is capital intensive, but because you need to be reliable. “Credibility is critical for a start-up transport company as any businesses requiring transport services has to know you are not going to let them down”, explains Johnston. Threats facing the transport business are not just crumbing and congested roads and highways, traffic fatalities and injuries, but financial issues as well. “Don’t over indebt yourself. Take it slowly and make sure that you have the necessary skills. By this I mean, you might have the driving skills and licences, but you also need financial and business skills.

It’s best to have mentorship before you embark into this industry. Some of the areas you need to understand include the Traffic Act, operating cost estimates, licence fees, toll fees, maintenance and the escalation of fuel and other costs as well as vehicle performance formulae and terminology”. “Remember there are vehicle schedules, staff duty rosters, maintenance programmes to worry about. Avoid running a business that is demand-responsive (ad-hoc jobs) because this results in operations being random rather than planned. Think about each job offered and ask yourself if it’s what you are looking for, will it be profitable? If not, rather walk away,” Johnston advises.

Loading equipment

This is an important spin-off of the transport industry. In South Africa about 50% of warehouses, factories, distribution and shopping centres are not geared with modern handling systems to load and off-load goods from heavy duty vehicles. There is also a high volume of goods that arrive in South Africa by sea, and need to be transported inland. A “drayage” service is the term used when a trucking company has to pick up or deliver containers. Handling equipment is needed to transfer containers between rail, road and sea.

Training

The Road Traffic Management Corporation provides regulated, professional training courses such as a National Certificate in Freight Handling. Contact TETA for a list of accredited training institutions. How easy is it to start a transport and logistics business? The transport and logistics industry is an easy business to enter, but the trick comes in sustaining the business. The transport business has a ‘low barrier to entry’ at the bottom of the market, meaning that anyone with a ‘bakkie’ or a minibus can start offering transport services. This results in a flood of competition at the bottom end of the market. In many instances the entrepreneur starts these businesses with little to no capital, relying instead on revenue derived from the business to cover all overheads from day one. This lack of capital curtails marketing activities that may result in increased income.With fierce competition, operators cut prices to survive barely making enough to cover their expenses. This naturally leads to a distressed business that is unable to survive. Before starting a transport and logistics company, do your homework. Work out how you will build a sustainable business. Seek out customers and contracts BEFORE you start the business because transport contracts don’t magically appear later on.

Need Guidance? Where to find a mentor to assist in launching a Transport and Logistics business

The Transport and Logistic industry in South Africa is very competitive and because this over-supplied market, mentorship will be very useful when starting a new business. As a newcomer, you will have to outshine your competitors and research the market carefully to find a gap that will help to successfully establish the business. Specific knowledge Many mentors have specific knowledge of specific types of businesses such as a transport or logistic business, a restaurant, hotel, bakery, butchery, supermarket, garage, or businesses in security, manufacturing, trading, or services.

Business Partners

Business Partners is the largest mentorship consultancy in South Africa and is a specialist risk finance company, and one of the few that provide debt and equity investment and property management services for small and medium enterprises (SMEs). Business Partners invests in formal small and medium enterprises in all sectors of the economy. Business Partners Mentors assign the right mentor with the proven experience and skills, to assist start-ups such as yours. The type of mentor you need “Depending on the need, we would assign a suitable specialist to help. In this case, the need seems to be finance and marketing. We have specialist mentors who can help – even our typical generalist mentor could assist in this situation”, explains Pierre Mey, General Manager, Support Services for Business Partners. ”Our mentors provide a comprehensive service, covering everything you need to know about business management from basic, practical business functions, as well as to provide coaching, problem diagnosis, customised solutions, implementation assistance, and even investigations,” says Mey. Mentors generally charge (a reasonable fee) on an hourly basis.

You can also approach The Small Enterprise Development Agency (seda) who is the Department of Trade and Industry’s agency for supporting small business in South Africa. They offer help and guidance and usually do not charge for their services.

RFA The Road Freight Association of South Africa (RFA) offers an SMME Starter Kit specially designed for Start-up Business which includes hints and tips on how to get into transport industry, how to source contracts, how to calculate financial projections and other important information.

Getting Funding

Who can evaluate a business plan for a transport company? The transport business has a ‘low barrier to entry’ at the bottom of the market, meaning that anyone with a ‘bakkie’ or a minibus can start offering transport services. This results in a flood of competition at the bottom end of the market. In many instances, the entrepreneur starts a business with little to no capital, relying instead on revenue derived from the business to cover all overheads from day one. This lack of capital curtails marketing activities that may result in increased income. It’s all in the approach Getting funding is one of the most difficult things for any start-up to achieve. If a business owner walks into a bank and asks to loan two million to start a transport business, the chances are very good that the response will be a negative one.

Protect your credit record.

If you do not have a good credit record, no one will want to loan money to start a business, especially commercial banks. It is very important to communicate regularly with your bank, and service your accounts responsibly. By having a good credit profile, you are over the first hurdle. Find out what documents the bank needs Contact the bank and find out what information the bank will require before applying for a loan. It always makes a good impression when you are organised. Show the bank you have the expertise Before approaching a bank, you must be able to show them that you have the necessary expertise to run a business by producing a well-constructed business plan.

Security is required

You will need security (personal surety and or assets) to cover the loan amount that you need. It is important to show the bank realistic cash flow projections and balance sheets for two to three years. Understand how banks operate Create a careful breakdown of what finance you need, vehicles, start-up capital etc. Banks are usually departmentalised. For example, Standard Bank Vehicle and Asset finance division has a team of transport specialists who can advise you on the most suitable finance options with regard to buying vehicles, but they won’t be able to help you with regard to start-up capital. You should have collateral In order to borrow, privately or through commercial banks you must have collateral. South Africa’s big four banks offer the standard range of credit – overdrafts, revolving credit, term loans, business mortgages, vehicle and asset finance, property finance, and debtor finance. So if you want a loan of R100 000, you have a R10 000 deposit the bank many grant you a R100 000 loan if it considers you a good risk.

Collateral can be in the form of a property, an insurance policy, someone standing surety, or a combination of these. Rather seek finance in isolation Once you have the vehicle finance, approved approach the banks Small Business Division for Start-Up capital. By seeking finance in isolation (department by department), it’s much easier to get approval. If you have, though the help of your mentor, secured a contract to transport goods, this too, will make it much easier to get finance, especially if vehicle finance has already been approved.

Consider government funding

Khula Start-up Fund has been created to empower South Africa’s historically disadvantaged entrepreneurs to establish new enterprises. Individual solutions are structured after having assessed the potential return of the venture and level of risk. Loans are repaid over a 5-8 year period SME’s can apply for finance between R150 000 to R3 million.

A partner could be the solution If you do not have a deposit and cannot get approval for financing, consider taking a partner who may be able provide the necessary deposit.

Consider renting If you are unable to get funding, consider renting instead of purchasing a vehicle and begin your business on a modest scale.

Costs Involved

What are the ongoing overheads in a transport business? One of the most important things to do in order to run a successful transport company is to understand your costs. Don’t take short cuts and remember quality controls and stringent maintenance to vehicles is crucial,” says Mike Johnston, director of Transport Concepts, a transport and distribution consultancy. Besides capital outlay for equipment and vehicles, other expenses have to be considered:

o Garage or other facilities for vehicles stored at business premises

o Additional security features – e.g. immobilizers and tracking equipment

o Routine servicing and maintenance of vehicles o Repairs for scratches, wear and tear (tyres) or accident damage

o Fuel costs o Cleaning o Parking costs incurred for business use o Toll charges incurred for business use

o Accounting/invoicing o Traffic fines

o Marketing and advertising programmes

o Salaries and benefits for staff

Vehicles roadworthy

By law, any vehicle using South African public roads has to be “roadworthy”. The responsibility of scheduling and taking a vehicle in for roadworthy testing rests solely on each individual vehicle owner. Should trucks be leased or purchased? Regardless of how vehicles are paid for, the cost of financing a transport business is the biggest expense which has to be dealt with. Make sure you do your homework and have an understanding of the different options available when it comes to paying for vehicles. You can consider the following options:

1. Financial Lease

o No upfront cash is needed

o A lease is flexible and can be “tailored” to suit specific cash flow

o Use of vehicles is funded from revenue

o Ownership remains with the lessor

o Rentals must be paid when due, regardless of cash flow start-up

2. Extended Rental Agreement

o Fixed rentals are a hedge against inflation

o Instalments can be paid from the revenue generated by use of the vehicle

o Be clear about exclusions

o Understand what portion of the rental is allocated to the maintenance component of the lease if there is one, and how this is set to escalate over the period of the agreement.

3. Installment Sale (often includes a Maintenance Lease)

o A small amount relative to the total purchase price is paid as a deposit o Instalments can be paid from the revenue generated by use of the vehicle o Fixed instalments assist budgeting

4. Outright Purchase – pay cash for the vehicles

o You can negotiate discounts

o Can be financed by employing overdraft fund

o Shows on the balance sheet as an employed asset

o Disadvantage include depreciation and maintenance

Whichever finance option you choose, it will have an affect on the cost of operating your transport company, the taxes you pay and the profits you can make.

Where to go for finance when starting a transport and logistics business

Commercial Banks

Commercial banks will finance vehicles used in the transport industry. Before you approach the bank for funding you must be able to show the bank that you have the necessary expertise to run a business by producing a well constructed business plan. You will need security (personal surety and or assets) to cover the loan amount that you need.

Khula Start-up Fund

Khula Start-up Fund has been created to empower South Africa’s historically disadvantaged entrepreneurs to establish new enterprises. Individual solutions are structured after having assessed the potential return of the venture and level of risk. Loans are repaid over a 5-8 year period SME’s can apply for finance between R150 000 to R3 million.

IDC Metal, Transport and Machinery Fund

The Industrial Development Corporation assists entrepreneurs to finance vehicles, components and accessories as well as diverse transport products such as boats, planes and trains. Repayment is usually made over 5-10 years depending on the risk profile. If you are unable to get funding, consider renting instead of purchasing a vehicle and begin your business on a modest scale.

What type of insurance is needed for a transport and logistics company?

Drivers’ liability:

You must have insurance for drivers’ liability for injury to others, including passengers, and for damage to other people’s property resulting from the use of a vehicle on a road or other public place.

o Comprehensive insurance: Which covers damage to vehicles as well as third-party liability, fire and theft, as well as sufficient cover for the goods transported in terms of damage and theft.

Customers & Contracts

Where to find a contract or customers for my transport business?

There are almost 4 000 road freight businesses registered with the TETA; many of these are small businesses, and they will be your most direct competition. To determine your target market the first step is to do in-depth research that will help you define who your customers are. This is known as market research and it is this collection and analysis of information about consumers and your competitors that we help you plan your marketing strategy.

Areas to look into are:

o Manufacturers: They need their raw materials delivered to their workshops or factories

o Agriculture: Farmers use road freight haulers to move their animal feed, chemicals such as fertiliser and pesticide, livestock and agricultural products are transported by road

o Wholesalers: They need to have their stock delivered to their warehouses or wholesale outlets.

o Smaller services: Refuse removal, garden clean-ups, furniture and office movers. Advertising your services

o Get your name out there. Try advertising in the local newspaper, or listing in the classified section of community newspapers in your area. Another successful avenue is the buying an ad in the Yellow Pages.

o Apply your business name, logo and contact details on to vehicles, to raise awareness when vehicles are out on the road.

o Join associations such as the Road Freight Association or the local chambers of commerce so that you can network with companies operating in your area. Obtaining contracts In order to be successful in obtaining business contracts you have to demonstrate that you have experience in the industry and that you can sell your business based on a high standard of business principals and ethics. Ensure that you can offer a better service that no one else can. If you have a history in the industry, it makes it much easier to win contracts. 

Speak to owners of similar businesses and make yourself known. The best source of information you can find about an area of business, is other business owners. One way for smaller operators to secure contracts is through sub-contracting. Subcontracting occurs when a transporter contracts to a third party and not to the principal. The subcontractor subcontracts to an established transport company which has the contract with the principal but perhaps does not have the capacity to carry out the contract.

Make contact with businesses such as manufacturers, wholesalers and retailers to see if you can tender for work to deliver their goods.

Transport Brokers

As a small transport business, you can approach transport brokers and secure contracts through them. Be careful with whom you work with as many of these brokers do not operate ethically. Before accepting a contract though a broker, discuss the terms of the contract with your mentor, so that you have the proper checks and balances in place.

As a small transport business you can approach transport brokers and secure contracts through them. A broker can take up to 20% of the contract value. “Be wary of who you choose to work with in the brokering industry as it is not well regulated and its wise to ensure that they are reliable and upstanding brokers”, recommends Johnston.

Finding Suppliers

How do you get onto a suppliers list? There are almost 4 000-road freight businesses registered with Transport Education & Training Authority (TETA) of which many are small businesses, and they will be your most direct competition. Winning contracts takes hard work and it takes of lot of networking to develop strong relationships in the industry that you are approaching. Trustworthiness is another very important aspect.

Getting onto a suppliers list:

1. Offer a unique service Remember, there are so many companies offering a similar service you have to find a way to provide an incentive for a company to make use of your services. The way around this is to take a long hard look at your competition and offer something they don’t, such as faster turn around times, brilliant service or very competitive rates.

2. Piggybacking Often an established transport company may not be able to meet their contractual commitments because of unforeseen circumstances. Offer to pick-up any overflow and sub-contract the delivery. It’s often last minute business but creates a good opportunity to prove yourself as a reliable supplier.

3. Getting contracts from mining groups If you fit into the historically disadvantaged South African profile, large mining houses support smaller vendors in outsourcing various contracts. For example, Anglo Platinum is committed to support and develop black economic empowerment (BEE) suppliers in South Africa. It does so by supporting HDSA vendors in line with mining charter requirements. In other words, if you run a transport company and meet their qualifying criteria; Anglo Platinum may award a contract to your transport business. Most large mining houses are committed to awarding tenders to vendors that are ethically, socially, and environmentally responsible as long as the vendors comply with their business principles and code of ethics. To find out more contact the procurement departments who implement vendor social procurement programmes: o Anglo Platinum o Anglo Gold Ashanti o Sasol Small-Business Development Division These just a few of the many corporates that you can contact.

4. Sub contracting One way for smaller operators to secure contracts is through sub-contracting. Sub-contracting occurs when a transporter contracts to a third party because they do not have the capacity to carry out the contract. The contractor subcontracts to a transport company who does not have the capacity to carry out the contract.

5. Bidding for tenders A tender is an offer to do a particular job or supply particular goods or services at a particular price. To bid for the tender a business has an opportunity to put forward their services at their price to the organisation that has put out the tender. Many companies secure a good deal of work this way.

To be eligible to tender for a contract

o The business must have a good banking and credit record

o Be a registered business

o A record of delivering on time

o Be registered with the South African Revenue Services

o Make sure your tax is up to date Finding tenders You can subscribe to Tenders South Africa who, on a daily basis, our extensive research network across South Africa tracks tenders and business leads from newspapers, gazettes, websites, tender bulletins, private companies, and public sector organizations.

o The Bulletin is available online edition on the Dti’s site, or the SA Government Online site.

o You can also subscribe by post to the Government Tender Bulletin for R34.20 per year, by contacting the Government Printer. o Seda have a dedicated page that features tenders that are available countrywide.

Drivers and your Trucks

What to be aware of when hiring drivers for a transport business?

Management and or owners should have qualifications such as the National Certificate in Professional Driving would be a benefit, as this qualification offers a broad range of skills including: customer relations; freight loading; crane operation; occupational health and safety; abnormal loads; financial planning; self-development; and operating a vehicle combination.

The Transport Education and Training Authority (TETA) accredit training providers countrywide.

Drivers:

A heavy duty driver’s license (code 10 to code 14) is essential. Hire legally qualified truck drivers. Do extensive background checks on your drivers before hiring them. There is nothing more detrimental to a new transport business than a bad accident or any kind of incident with an unprofessional driver or illegally licensed driver.

Training should be provided for Driver training Drivers should be trained in:

o Road safety awareness o How to deal with fatigue

o The importance of carrying out routine vehicle safety checks

o What to do if there is an accident o How to loading and unloading safely

o Drivers rights with regard to hours and rest breaks Drivers’ Licenses: Unlike the old public driving permit (PDP), which was only required by drivers of public carrier vehicles, the professional driving permit (PrDP) is also required by drivers employed by companies carrying their own goods. Drivers of the following vehicles must hold a license card, endorsed with an appropriate PrDP:

o Heavy goods vehicle, loaded or empty – (codes C1, C, EC1 and EC) o Bus above 3 500 kg GVM – (codes C1, C, EC1 and EC)

o Bus or minibus with seating for more than 12 including the driver o Taxi or other vehicle carrying paying passengers (e.g. an ambulance)

o Vehicle carrying more than 12, including the driver, whether or not it has enough seats and irrespective of its weight.

Regulations and Risks

What are the restrictions on transporting dangerous goods?

The driver must be at least 25 years old and permits must be issued to carry:

o Class 1: Explosives

o Class 2: Gases

o Class 3: Flammable liquids

o Class 4: Other flammables

o Class 5: Oxidizers and Organic peroxides

o Class 6: Toxic and infectious substances

o Class 7: Radioactive

o Class 8: Corrosives

o Class 9: Miscellaneous, Difficulties in classification (includes generic or not otherwise specified substances, mixtures, waste and precedence of hazards

What are the risks of transporting fuel across the borders of South Africa?

You should know about the two main organisations before you begin transporting. There are two organisations to contact to establish the risks of transporting fuel across the borders of South Africa.

The first stop The Road Freight Association (RFA) was established in 1975.

This is a facilitating body that influences the state of the industry. The RFA provides specialist information regarding cross-border transport, development funding for emerging operators, education, health, the fuel price, law enforcement, labour relations and many other issues related to road freight transport. Contact them on +27 11 974 4399 or visit

The second stop  is the Cross-Border Road Transport Agency (CBRTA), a governing body that issues all cross-border permits for goods and passengers to and from neighbouring countries with whom South Africa has cross-border agreements.

How to get a licence to carry Abnormal Loads?

To transport a vehicle that does not comply with the requirements of the National Road Traffic Act of 1966 must apply for an exemption permit or an abnormal permit. Is it permitted to convey goods for reward on a commercial vehicle, which only has a temporary vehicle license, or trade plate? “A trade plate can only be used to move a vehicle between depots. You many not transport goods using a temporary vehicle licence,” explains Gavin Kelley of the Road Freight Association of South Africa.

Tip

The Road Freight Association of South Africa ( RFA) offers an SMME Starter Kit specially designed for Start-up Business which includes hints and tips on how to get into transport industry, how to source contracts, how to calculate financial projections and other important information.

More information http://www.cbrta.co.za http://www.rfa.co.za Regulatory bodies o South African National Roads Agency Limited (Sanral)

o Cross-Border Road Transport Agency (CBRTA)

o Transport Appeal Tribunal

o Road Traffic Management Corporation (RTMC)

o Road Accident Fund (RAF)

o The South African Bureau of Standards has developed a set of standards (Stansa TCI181B) called the Road Transport Management System (RTMS) Useful contacts

o To enquire about the operating license to transport scholars, tourists and general public The Registration and Licensing Chief Directorate of the Department of Public Transport, Roads and Works is responsible for the issuing of operating licenses.

o Call +27 11 355 9251 for information. o Where to register a motor vehicle? The provincial motor vehicle licensing and registration (E-Natis office) can be reached +27 11 891 0107 during office hours.

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